Shipping Policy

1. Order Processing

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Custom or bulk orders may require additional processing time.
• You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 2-5 business days.
• Local Pickup (if available): Customers can collect their orders from our location at no additional cost.

Delivery times may vary depending on the destination, carrier delays, or unforeseen circumstances.

3. Shipping Rates

• Shipping costs are calculated at checkout based on weight, location, and selected shipping method.
• Free shipping may be available for orders above a certain amount (if applicable).

4. International Shipping

• We ship internationally to select countries.
• Customers are responsible for customs duties, taxes, and import fees, which vary by country.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment using the carrier's website.

6. Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages after delivery confirmation.
• If your order arrives damaged, please contact us within 48 hours with photos for assistance.

7. Shipping for Safety Consultation Services

• Our safety consultation services are provided digitally or on-site (depending on location).
• Digital resources (reports, guides, etc.) will be sent via email.
• For physical materials related to consultation services, standard shipping policies apply.

8. Contact Us

For any shipping-related inquiries, please contact us at info@dyankskills.com or +255 717 196 081 / +255 767 129 875.